When reporting abuse, please be as specific as possible regarding the possible noncompliant activities in your voicemail message. Due to the number of phone calls received, we may not be able to return your call but would ask that you please leave your name and phone number and we will contact you if we have any further questions. All calls are confidential and you may choose to remain anonymous at all times.
• Your allegation is documented in a secured database by our Compliance Investigator. Only the alleged perpetrator's name is placed in this database. Not yours!
• If the alleged perpetrator is a participant in one of our programs, we will investigate in every way available to us to prove or disprove the abuse.
• If a criminal allegation is received and we can verify its validity, we always notify the police, District Attorney, or the HUD Inspector General's office.
• If the police are involved, they will notify the landlord, by letter, of a nuisance complaint, requiring the landlord to respond.
• Landlords are required to send us a copy of any chronic nuisance letter they receive from the police, as well as, any notices they give their tenants.
• If all information leads to a finding of abuse or criminal activity, and the alleged perpetrator is one of our program participants or landlord, termination from that program will be proposed.
• Federal regulation mandates the participant have the right to request an informal hearing. This is the final step in determining whether or not a person remains on assistance.
• Landlords found to be involved in noncompliance or criminal activity will be placed on a debarred list, preventing them from future participation.
